C
YPRESS
Cleaning Masters
Cypress Cleaning Masters
Guarantee and Cleaning Policies
Guaranteed
EXCELLENCE
100%
Guarantee
Cypress Cleaning Masters, with over 20 years of excellence in the industry we are proud to offer 100% satisfaction on our Residential and Commercial Cleaning Services. Our mission is be #1 cleaning provider in the Okanagan, and if you're for what ever reason unsatisfied with our services, please don't hesitate to reach out. We're here to address your concerns and find the perfect solution for you!
At CCM, we are committed to meeting your high standards and tailoring our services to your unique needs. To ensure consistent quality with each visit, we guarantee a management representative to oversee your experience. Your satisfaction is our top priority, and we strive to exceed your expectations every time.
We are committed to providing our customers with the best cleaning experience possible. To achieve this, we conduct thorough interviews and background checks on all our employees, and each team member has passed a criminal background check ensuring that they meet our high standards of quality and trust. Your satisfaction and peace of mind are our priorities!
Our team members are highly knowledgeable about cleaning products and equipment, ensuring that your space is treated with the utmost care. They are trained in our Security procedures for securing building keys and codes, providing you with peace of mind. We prioritize confidentiality for each customer. Trust us to deliver exceptional service while safeguarding your privacy.
Our Cancellation Policy
Please note that if a scheduled cleaning is cancelled 24 hours before the scheduled appointment date , it must be rescheduled. We allow a maximum of two skipped cleans within a year for services scheduled more frequently than every four weeks. For those that occur once every four weeks, only one missed appointment is permitted per year. Thank you for understanding!
It is important to note* that if a client is away from their premises for more than their scheduled missed cleans within a year, they will need to either make up the missed cleaning sessions by selecting other tasks they would like completed or pay for the missed cleans. As we are relying on the scheduled slots to cover costs. We appreciate your understanding and cooperation in this matter to ensure that all necessary tasks are addressed efficiently. If you have any questions or need assistance with scheduling, please feel free to reach out.
Our cancellation policy requires a fee of $45.00 plus half of the regular cleaning cost, for cancellations made less than 24 hours before the scheduled cleaning. We appreciate your understanding and cooperation in us manage our schedule effectively. Thank you!
Fees apply to cleans that are either rescheduled or for specialty services, with a maximum of $45.00. Please note that these fees help cover our transportation costs and ensure that we can provide you with the best service possible. If you have any questions about our pricing or services, feel free to reach out!
Cypress Cleaning Masters values your time and ours. If our team arrives at your location and is unable to gain access due to no given keys or codes from customer, and no answer, we kindly ask that the cleaning service still be paid in full. We appreciate your understanding and cooperation in this matter. Thank you for choosing us for your cleaning needs!
Minimum Charge Out and Right to Refuse Safe Work
Our minimum charge is set at three hours to ensure quality and service. Furthermore, all team members are trained to prioritize safety and have the right to refuse any work they deem unsafe. Your safety and satisfaction are our top priorities."
Our Client and Employee Sick Policy
Please note that if anyone on the premises is currently sick or has tested positive for COVID-19, or if a team member has suddenly become ill, we kindly ask you to reschedule or ensure that no one is present on the premises. Your health and safety are our top priority. Thank you for your understanding.
